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Terms of Service

linkable.id Terms of Service

Last Updated: November 12, 2025

Welcome to linkable.id. These Terms of Service ("Terms") constitute a binding legal agreement between the legal entity you represent ("Customer" or "You") and Andes Dev LLC a corporation in Texas, United States of America ("linkable.id", "we", "us", or "our").

These Terms govern your access to and use of the linkable.id Software-as-a-Service platform, including all associated Brand Asset Management (BAM), microsite creation, URL shortening, QR code generation, and team management modules, as well as any documentation, and related services (collectively, the "Service").

By creating an account, executing an order form that references these Terms, or accessing or using the Service, you represent that you have the authority to bind the Customer to these Terms. If you do not agree to these Terms, you may not use the Service.

1. Definitions

  • "Authorized User" means an employee, contractor, agent, or third-party collaborator (such as sales teams, external vendors, or press) of Customer who is authorized by Customer to access and use the Service under Customer's account. Customer is responsible for all actions taken by its Authorized Users.
  • "Customer Content" means any and all data, files, text, logos, fonts, color palettes, reference images, documents (such as PDFs), and other brand assets or information that Customer or its Authorized Users upload, create, manage, or distribute through the Service.
  • "End-User" means any individual who interacts with Customer Content generated through the Service, such as by clicking a Short URL, scanning a Dynamic QR Code, or viewing a Landing Page.
  • "Landing Page" means a microsite or web page created by a Customer using the Service's block-based "Widget" builder.
  • "Order Form" means the linkable.id-approved ordering document or online purchase flow that specifies the Service purchased, Subscription Plan, Subscription Term, pricing, and other commercial terms.
  • "Subscription Plan" means the specific service tier (e.g., Team, Business, Growth, or Enterprise) selected by Customer, which defines the features, Service Limits, and pricing applicable to Customer's use of the Service.
  • "Service Limits" means the usage limits associated with the Customer's Subscription Plan, including but not limited to limits on Storage (BAM), Bandwidth, and the number of Custom Domains.

2. Referenced Policies

The Customer's use of the Service is subject to these Terms and the following policies, which are incorporated by reference:

  • linkable.id Privacy Policy
  • linkable.id Cookie Policy
  • linkable.id Acceptable Use Policy
  • linkable.id Code of Conduct

A violation of any of these policies, particularly the Acceptable Use Policy, constitutes a material breach of these Terms.

3. The Service

3.1. License Grant. Subject to Customer's compliance with these Terms and payment of all applicable fees, linkable.id grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, worldwide license during the Subscription Term to access and use the Service, solely for Customer's internal business operations and in accordance with the features and Service Limits of the applicable Subscription Plan.

3.2. Subscription Plans & Features. The Service is offered under various Subscription Plans. Specific features and modules are dependent on the selected plan. For example, the Team Management and Roles and Permissions modules are only available on the "Business" Subscription Plan and higher. The "Team" plan does not include these advanced features, and Customer agrees that the absence of such features in lower-tiered plans does not constitute a defect in the Service.

3.3. Service Limits. The Service is subject to Service Limits defined in the Subscription Plan (e.g., 20 GB Storage for Team, 100 GB for Business; 2 Custom Domains for Team, 5 for Business). If Customer exceeds a Service Limit, linkable.id may require Customer to upgrade its Subscription Plan or may (at its discretion) charge overage fees or curtail service.

3.4. Restrictions. Customer shall not, and shall not permit its Authorized Users or any third party to: (a) resell, sublicense, or otherwise make the Service available to any third party (except as expressly permitted for Authorized Users); (b) reverse-engineer, decompile, or disassemble any portion of the Service; (c) use the Service to build a competitive product; (d) remove any proprietary notices; or (e) use the Service for any purpose that violates the Acceptable Use Policy.

4. Fees and Payment

4.1. Fees. The customer agrees to pay all fees specified in the applicable Order Form. All fees are based on the Subscription Plan purchased and not on actual usage (unless otherwise specified).

4.2. Billing and Payment. The Service is billed in advance on a subscription basis (e.g., monthly or annually). The customer must provide a valid payment method. All fees are non-refundable except as required by law.

4.3. Taxes. Fees are exclusive of all taxes, levies, or duties, which are the Customer's responsibility.

5. Intellectual Property and Customer Content

5.1. Customer Content Ownership. As between the parties, Customer retains all right, title, and interest, including all intellectual property rights, in and to the Customer Content. linkable.id claims no ownership rights in Customer Content. This is a foundational principle of the Service, as the platform is a Brand Asset Management (BAM) system designed to safeguard the Customer's intellectual property.

5.2. License to linkable.id. Customer grants linkable.id a limited, worldwide, royalty-free, non-exclusive license to host, process, cache, display, and transmit Customer Content solely as necessary to provide, maintain, and secure the Service for the Customer. This license terminates upon the deletion of the Customer Content or the termination of the Agreement.

5.3. linkable.id Ownership. linkable.id retains all right, title, and interest in and to the Service, its underlying software, documentation, and all related intellectual property.

5.4. Feedback. If Customer or its Authorized Users provide any feedback or suggestions regarding the Service, linkable.id is granted an unrestricted, perpetual, irrevocable, royalty-free license to use and incorporate such feedback into the Service.

6. Customer Responsibilities

6.1. User Management. Customer is solely responsible for managing and securing all accounts and access for its Authorized Users. Customer is responsible for all activities that occur under its accounts.

6.2. Team and Role Management. For Subscription Plans that include these features (Business and higher), Customer is solely responsible for configuring "Roles" and "Teams" to control access to Customer Content, including managing access for external third-party vendors.

6.3. Compliance. Customer is responsible for ensuring its use of the Service, and all Customer Content, complies with all applicable laws, regulations, and the linkable.id Acceptable Use Policy.

6.4. Dynamic Redirects. The Service includes features for dynamic URL and QR code redirection, allowing the destination of a link to be changed after creation. Customer agrees to use this feature responsibly and in full compliance with the Acceptable Use Policy, and specifically not for "cloaking" or "bait-and-switch" purposes.

7. Term and Termination

7.1. Term. The "Subscription Term" will be defined in the Customer's Order Form and will automatically renew for equivalent periods unless either party provides notice of non-renewal.

7.2. Termination for Cause. Either party may terminate this Agreement for a material breach if the breaching party fails to cure such breach within thirty (30) days of receiving written notice.

7.3. Immediate Suspension/Termination. linkable.id reserves the right to suspend or terminate Customer's access to the Service immediately, without notice and without liability, if Customer or its Authorized Users engage in egregious violations of the Acceptable Use Policy, including but not limited to activities related to phishing, malware distribution, or illegal content.

7.4. Effect of Termination. Upon termination, Customer's license to use the Service ceases. linkable.id will make Customer Content available for export for a period of thirty (30) days, after which linkable.id may permanently delete all Customer Content.

8. Disclaimers and Limitation of Liability

8.1. Disclaimer. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

8.2. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LINKABLE.ID BE LIABLE FOR ANY LOST PROFITS, DATA LOSS, OR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. LINKABLE.ID'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO LINKABLE.ID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Texas, United States of America, without regard to its conflict of law principles. Any legal action or proceeding shall be brought in the federal or state courts located in Austin, Texas, United States of America.